perawin Privacy Policy
At perawin, protecting the personal information of our players in the Philippines is a core responsibility we take seriously. This Privacy Policy explains what data we collect, why we collect it, how it is stored and protected, and the rights you have over your own information. Please read this document carefully before creating an account or using any part of the platform.
1. What Information We Collect
When you register and use the perawin platform, we collect several categories of personal information to deliver a safe, functional, and personalised gaming experience. The information we gather falls into the following main groups, each serving a specific and necessary purpose in operating the platform for players in the Philippines.
We collect your full name, date of birth, email address, mobile number, and username at the point of registration. This information is required to create and verify your account, confirm that you meet the 18+ age requirement, and communicate with you about your account activity. We may also request a copy of a government-issued ID to complete identity verification before processing your first withdrawal.
All financial transactions on perawin are conducted in Philippine Peso (PHP). We record deposit and withdrawal amounts, transaction timestamps, and the type of local payment method used. We do not store complete payment credential numbers on our servers; that data is handled by our regulated payment processing partners. We retain transaction records for the period required by applicable financial regulations in the Philippines.
When you access perawin through a web browser or the mobile application, we automatically collect technical information about your device, including your IP address, browser type and version, operating system, screen resolution, and device identifiers. This data helps us detect suspicious login attempts, optimise the platform for different devices, and ensure a consistent experience whether you are on desktop or mobile.
We collect information about how you interact with the platform, including pages visited, games played, session duration, click paths, and feature usage patterns. This data is used in aggregate form to improve platform performance, identify popular features, and develop new content relevant to Filipino players. Individual usage data is also reviewed when investigating account disputes or suspected terms violations.
2. Why We Use Your Data
perawin collects personal data only for clearly defined, lawful purposes. We do not collect information speculatively or beyond what is genuinely necessary to operate the platform and fulfil our obligations to you as a registered player in the Philippines. The following points summarise the main reasons your data is processed.
- Account management: To create, maintain, verify, and secure your perawin account throughout your membership.
- Transaction processing: To handle PHP deposits, wagers, and withdrawals accurately and in compliance with local financial regulations.
- Identity and age verification: To confirm that all registered players meet the 18+ eligibility requirement and that account details match supporting documents.
- Fraud prevention and security: To detect and prevent unauthorised access, duplicate accounts, money laundering, and other harmful activity on the platform.
- Customer support: To respond to your queries, resolve disputes, and provide assistance related to your account or gameplay.
- Platform improvement: To analyse usage patterns and performance data so we can develop features that better serve Filipino players.
- Legal compliance: To meet our obligations under applicable Philippine laws and the requirements of our operating licence, including record retention and reporting duties.
We will not use your personal data for any purpose that conflicts with the purposes listed above without first obtaining your explicit consent or as otherwise permitted by law. If a new processing purpose arises, we will update this Privacy Policy and notify you through your registered contact details.
3. Cookies and Tracking Technologies
perawin uses cookies and similar tracking technologies to make the platform work correctly and to understand how players use it. A cookie is a small text file placed on your device when you visit a website or open a mobile application. Cookies allow the platform to remember your login session, language preferences, and other settings so you do not have to re-enter them each time you return. Without certain essential cookies, core platform functions — such as staying logged in while you navigate between pages — would not be possible.
In addition to essential cookies, we use analytical cookies to measure traffic patterns, identify which sections of the platform receive the most engagement, and track how users move through the registration or deposit flow. This helps us prioritise improvements that matter most to Filipino players. We do not use advertising cookies to serve targeted third-party ads, and we do not sell cookie data to external marketing networks. You can manage or delete cookies through your browser settings at any time; however, disabling essential cookies may affect the functionality of certain platform features. By continuing to use the perawin platform after being presented with this policy, you acknowledge our use of cookies as described here.
Session cookies are temporary and are deleted from your device as soon as you close your browser or end your session. Persistent cookies remain on your device for a set period and allow the platform to recognise you on your next visit. perawin uses both types; persistent cookies are limited to the minimum duration necessary for their stated function and are never used to track your activity on other websites.
4. Data Storage and Security
All personal data collected by perawin is stored on secure servers with access controls that limit who can view or modify account records. We apply industry-standard security measures including encrypted data transmission (HTTPS/TLS), hashed password storage, and access logging to protect your information from unauthorised access, alteration, disclosure, or destruction. Our security practices are reviewed periodically to keep pace with evolving threats and to align with best practices relevant to online gaming platforms operating in the Philippines.
Data is retained for as long as your account remains active or as long as is required by applicable law — whichever is longer. For closed accounts, transaction records and identity verification documents are typically retained for a minimum of five years in accordance with anti-money laundering regulations. After the applicable retention period expires, data is securely deleted or anonymised so that it can no longer be linked to an individual. While we take all reasonable steps to protect your data, no online platform can guarantee absolute security against all possible threats, and we encourage players to protect their own accounts by using strong, unique passwords and reporting any suspicious activity promptly.
All data sent between your device and perawin's servers is encrypted via HTTPS/TLS.
Passwords are never stored in plain text — they are processed through a one-way cryptographic hash.
Internal access to account data is restricted by role-based permissions and is logged for audit purposes.
5. Sharing Data with Third Parties
perawin does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. However, certain service providers and regulatory bodies may receive limited access to your data in the course of normal platform operations. Each instance of data sharing is governed by strict contractual or legal obligations, and third parties are only permitted to use your data for the specific purpose for which it was shared.
The categories of third parties that may receive your data include: licensed payment processors who handle PHP deposit and withdrawal transactions on our behalf; identity verification providers who assist with confirming the authenticity of documents submitted during KYC checks; technology infrastructure partners who provide cloud hosting and security monitoring services; and relevant Philippine regulatory or law enforcement authorities when disclosure is required by law, court order, or licence condition. In every case, we share only the minimum amount of data necessary for the stated purpose. We regularly review our third-party relationships to ensure that our partners maintain data protection standards consistent with our own.
6. Your Rights Over Your Personal Data
As a registered player on perawin, you have specific rights regarding the personal data we hold about you. These rights are consistent with applicable data protection principles recognised in the Philippines, and we are committed to honouring them in a timely and transparent manner. The following outlines the key rights available to you and how to exercise them.
- Right of access: You may request a summary of the personal data perawin holds about you, including the categories of data, the purpose for which it is processed, and how long it will be retained.
- Right to correction: If any of the personal information in your account is inaccurate or out of date, you have the right to request that it be corrected. You can update basic account details directly from your account settings, or contact support for assistance with documents and verification records.
- Right to deletion: You may request that perawin delete your personal data. This right is subject to certain exceptions — for example, we are legally required to retain transaction records and identity documents for a defined period. Where deletion is not possible in full, we will explain the specific legal basis for retaining the relevant data.
- Right to restrict processing: In certain circumstances, such as while a dispute is being investigated, you may request that we limit how your data is used without fully deleting it.
- Right to withdraw consent: Where data processing is based on your consent rather than a legal obligation, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing that took place before the withdrawal.
To exercise any of these rights, please contact the perawin support team using the email address shown in the footer of this page. We aim to respond to all data rights requests within a reasonable timeframe. For general questions about how the platform works, you may also find helpful information on the FAQ page.
7. Protection of Minors
perawin is strictly an 18+ platform and we do not knowingly collect, store, or process the personal data of individuals under the age of 18. Our registration process includes an age declaration step, and we reserve the right to request identity documents at any time to verify that age requirements are met. If we discover — through verification, a report from a third party, or our own review — that an account belongs to a minor, we will immediately suspend that account, delete any personal data collected, and return any deposited funds to the originating payment method in accordance with applicable regulations.
Parents and guardians who believe that a minor may have registered on perawin using false information are encouraged to contact our support team immediately. We take such reports seriously and will investigate them with priority. perawin also supports the broader responsible gaming framework in the Philippines and encourages parents to use device-level parental controls to prevent underage access to online gaming platforms. For more information on how we approach player wellbeing, please visit the Responsible Gaming page.
8. Policy Updates and How to Contact Us
perawin reserves the right to update this Privacy Policy at any time to reflect changes in platform operations, applicable law, or industry best practices. When material changes are made, we will update the effective date displayed at the top of this page and may notify registered players via their on-platform notification centre or registered email address. We encourage you to review this page periodically so you remain informed about how your personal information is handled. Your continued use of the platform after any revision constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests relating to this Privacy Policy — including requests to access, correct, or delete your personal data — please contact the perawin support team by email at the address shown in the footer of this page. We treat all privacy-related enquiries with priority and will respond within a reasonable timeframe. For general platform questions that are not related to personal data, the FAQ page is a good starting point. If you are ready to join perawin and experience our mobile sportsbook, slot online games, and live casino, the Register page will get you started in under two minutes.
For all privacy-related requests and data rights enquiries, contact our support team at: [email protected]. Please include your registered username and a brief description of your request so we can assist you as efficiently as possible. We do not accept privacy requests made through social media or third-party platforms.
Questions About How Your Account Works?
The FAQ page covers the most common questions Filipino players ask about accounts, deposits, withdrawals, and platform rules — all written in plain English. Ready to get started? Registration takes under two minutes.